Sunday, October 12, 2014

Talika Photo-Beauty Therapy Workshop at Chinoz, KLCC

Few weekends ago, I was privileged to get to attend a workshop organized by Talika, in collaboration with Sephora Malaysia.
I invited CJ along to enjoy this girly pampering session with me at Chinoz, KLCC! :) Thanks for accompanying me babe!

We were the first to arrive at the event venue because we're cool like that and the Talika staff invited us to enjoy the refreshments while waiting for them to set up the place and also the arrival of other guests.
Coincidentally, both CJ and I were starving so the food came just in time! :D

The event started with Talika staff - Cindy, briefing us on the origins of their products. From what I recalled, Talika was accidentally discovered by an eye doctor who was treating a patient with burns at eye level.
And it happened that the eyelashes and eyebrows of the patient started growing! :D
That is why Talika's eyelash/eyebrows lipocils is one of their best-selling products.

Rebecca then continued by providing us with the details of the Talika products. We started off with the cleanser - Photo-Gentle Cleanser which all the guests were given a hands on experience! Really like that part of the workshop because it allows you to feel the effectiveness of their products.

Photo-Gentle Cleanser

After the cleanser, it was time to scrub our face with Talika's Photo-Pure Scrub. This scrub works as an exfoliating treatment for the skin as it removes the impurities and it also helps in refining and brightening our skin complexion. Just like any other facial scrubs, it's recommended to use twice a week.

Photo-Pure Scrub

Next up is the toner, which in Talika's case is the Photo-Hydra Lotion.

As Rebecca put it, these days, most customers tend to prefer the brightening effects than whitening. So, Talika came up with Photo-Beauty Therapy Brightening Serum. I like that the serum feels lightweight and it absorbs fairly quick.

We were allowed to choose the moisturizer we wanted to use - either the brightening cream or the anti-aging. Of course I chose the brightening one! Same as CJ :)

We also got to try the infamous Talika Light Duo+. If you haven't heard before, this sleek device which is slightly bigger than a palm's size, works to improve our skin texture and condition by using light and vibration.

This nifty little thing has different functions, which include smoothening wrinkles, illuminating complexion and as well as improving the absorption of the active ingredients of Talika's products.

The Light Duo+ has 3 types of light - red, green and orange which target different skin concern as below:

Red light - Anti-redness
Green light - Anti-dark spots
Orange light - Anti-wrinkles

Rebecca chose me as the guinea pig of the lot. Haha.

I love it! I like the tingling sensation on the skin which is the effect of the light penetrating our skin. :)

Other Talika products which were given to us to try include the cream booster and eyelash lipocils, which is their best-selling eyelash growth serum.

A quick snap on the event of the day:

Talika products can be found at Sephora stores in Malaysia.

Thank you Sephora Malaysia for the invite!


Thursday, October 2, 2014

My "Awesome" Experience With US Airlines - American Airlines and United Airlines

Today, today (actually it's last week) is really a history in my life. I’m usually the type where if I think I’m not getting the right service, I will stand up for my rights and make sure I get what I want. If I still don’t get it, normally I am fine with it because at least I know I’ve tried.

But today, today is just pure fantastic. So my flight back to KL was with American Airlines because Etihad has a codeshare with them. Nope, no issue at all on that.
My original flight connections are like this:

Houston (IAH) --> Chicago (IAD) --> Abu Dhabi --> KL

But it has to happen that today, the air traffic control in Chicago O'Hare Airport caught fire and they have to cancel ALL the 700 plus flights going into and out of Chicago. 
That's where all the issues started. I might sound like an annoying bitch after this but if you were me, I bet you'd be pissed as hell too.

Knowing that my flight to Chicago is canceled, I walked up to the American Airlines counter to find out the status and if they could put me on another flight.
The ordeal with AA lasted for more than half an hour because all other flights out of Houston today is full and the ground crew had to keep checking for availability. For that, I'm thankful because she's obviously trying her best to help me.

Then, she found a flight. 4 hours from my actual departure time in Houston but it's with United Airlines, not AA and that's not the only catch. The new route with United would be:

Houston (IAH) --> Los Angeles (LAX) --> Hong Kong --> KL

United doesn't have codeshare with Etihad, but with Cathay Pacific. BUT, my flight from IAH to LAX with United would be in Economy whereas the remaining connecting flights with Cathay would be in Business, which is as booked with Etihad.
The AA lady said there's no more Biz class seat available for IAH to LAX. Since it's only a 2-hour flight, of course I'm ok.
But...I've already paid (technically my company is the one who paid) for the Biz class and you're now putting me on Economy class. I asked her if I can get a refund for it.
She said: "No. AA is already giving them (United) the sales by transferring you to their flight so AA cannot be refunding your loss since we are not earning from you already." Then who the hell is supposed to be responsible?! Wait till I get to the part on United.

Then, what about my luggage? Now that I'm in Economy to LAX, do I have to pay more for checking in my luggage when the Biz class booked by my company earlier already included 2 check-in luggage allowances?
She said I'll have to check with them because maybe only 1 luggage is free and the other one needs to charge (I have 2 luggage with me).
So fine, I took my carry-ons (1 backpack with laptop and a handbag) and my 2 luggage all the way to the other terminal to check in to United. Bear in mind, the terminals are connected using a shuttle train, which means I have to carry/drag all my bags up and down and all the way to Terminal C to check in via the shuttle.

When I reached the check-in point for United flights, I went to the counter and before I managed to say a word, a lady came to me and took my flight details and started punching in the booking number etc because United's check-in in that terminal was more like kiosk type, instead of counter.
So I promptly told her, my case is a little special because originally, I'm not with United and I had to tell them about the check-in luggage etc.


She said in a smug kinda way, "Well, guess what, everyone's here is special too, not just you."
I'm like, okay....that's quite an attitude to be serving your airline customer.
So she went ahead with the kiosk and I thought to myself, fine, go ahead and I'll just wait and see if you can get me through smoothly since she didn't let me talk.
Up till one point, the kiosk showed that it needs an employee to proceed with my booking.
So she was like, "Let me check what the issue is."
I said to her, "Exactly what I was trying to tell you bitch." Ok, I didn't say bitch but that word was in my head.
She said apparently the AA lady booked me on 2 different flights out of Houston and she said I have to go all the way back to Terminal A to sort it out with AA.

This is where I lost my patience. I said to her, that's not right.
I'm a customer and you're expecting your customer to go back to where I came from, not to mention to drag all my luggage and carry-ons up and down again and take the shuttle train back to Terminal A just to talk to the AA lady and then make my way back to Terminal C because you guys just can't seem to do your work properly? I have a freaking 60 kg of bags, goodness sake!
I said to her, can't you just give AA a call and sort it out? She said, "Well, it's not our mistake, it's AA's." 
I was fuming already. This lady here in United is truly testing my patience.

Then she said she'll try to cancel the other booking. Then when she succeeded, she again smugly told me, it's done now because of her. I'm like, WHAT THE FUCK IS THAT SUPPOSED TO MEAN?
I don't need to freaking know whether you managed to successfully cancel for me because that's what you were there for?? What do you think your job scope is if not to help your airline customers? 
How about you trying to cancel it for me first before asking me to go back to AA to talk to them?

After that, she said go ahead and weigh my luggage. Then somehow she found out that my luggage was supposed to stop at Hong Kong and it'll not go to KL unless I check in again in Hong Kong.
I'm like WTF? Is this stupid or what? If I'm booked all the way to KL, why is my luggage stopping at HK? Guess what she said?
"I don't know, it's booked by AA. They're the one who booked your flight." 
Well, that's very helpful of you, thanks.

I was standing there, thinking to myself - "This could possibly be the worst day of my trip. I have had so many "highlights" in this month alone in US and right before I leave, I have to also go through this ordeal."
Then she proceeded behind the kiosk again and said she'll try and see if she can correct it.
Very well, she did it! Hurray! *pops a champagne........Please. That's just a sarcasm because then she said, "I fixed it for you." with a show-off tone and facial expression. 
Guess what lady, that sounds like your job too!! FTS.
She then said to me, next time, fly with United, not AA. 

I'm like really, lady?? Really? Look at yourself in the first place. Being all so stuck up and if this is the kind of treatment I'm getting from United, then guess what, I sure as hell won't fly with United, too.

As for the AA lady who served me, well, thanks for booking me on 2 different flights instead of one and caused my ordeal with United. And I still think AA should freaking give me (or rather, my company) a refund because after all, my company freaking paid for Biz class!

To be honest, I am not sure if the AA lady did anything wrong because she was really trying to help me and I can't tell if she booked wrongly because the screen on United's kiosk showed the correct booking as far as I'm concerned. 
The United lady probably read it wrongly and trying to pretend as if she managed to solve it for me or something I don't know.

But to be fair, I'm seriously very pissed and I'm pretty sure I won't take either airline anymore if I could.
Things might not be that bad if it wasn't for the kind of attitude I'm getting from the front desk people.

PS: Photos taken from Google engine search.

My Traveled Map

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